DENT
Your FleetDoesn't Sleep.Neither Do We.
Crumpled quarter panels in at 2 AM. Rolling like new by Thursday morning. Dent serves fleet managers, insurance adjusters, and towing operations who need a preferred shop that answers on the first ring.
Avg. Cycle Time
Emergency Intake
On-Time Delivery
FAQ 01 — The First Hour
"What happens to my vehicle in the first 60 minutes?"
Every minute a fleet unit sits undiagnosed is a minute of lost productivity. Here's exactly what occurs from flatbed drop to estimate transmission.
Vehicle Intake & Triage
Your unit rolls off the flatbed and immediately enters our documented intake lane. We photograph every panel, note all pre-existing damage, and generate a timestamped intake report pushed to your fleet portal before the driver leaves the lot.
Structural Assessment
Our frame technician mounts the vehicle on the measuring system within the first half-hour. Structural deviations are mapped against OEM tolerances. If the frame is bent, you know it — with millimeter data — before the estimator writes a single line.
Estimate in CCC ONE
The estimate is written directly in CCC ONE and transmitted to your adjuster before the first hour closes. Supplement triggers are flagged at write-up — not discovered mid-repair. We do not hold vehicles while waiting for authorization.
Cycle Time Benchmark — Fleet Accounts
Q4 2025 · 847 fleet repairs completed
Day Average
Industry avg: 7.2 days
FAQ 02 — Certifications & DRP
"Are you on our DRP list, and what's your certification level?"
Before an adjuster directs a vehicle to a shop, they need to verify credentials. Here's the full certification stack — not a summary, the actual documentation.
I-CAR Gold Class
Highest recognition for repair quality training. All technicians maintain active I-CAR certification — not just the shop.
OEM Certified
Direct manufacturer certification for structural repair procedures on Ford, GM, Stellantis, and Toyota platforms.
CCC ONE Integration
Estimates, supplements, and total-loss evaluations processed natively in CCC ONE. No fax. No delay.
ASE Master Certified
All lead technicians hold current ASE Master certification in collision repair and refinishing.
DRP Affiliations
8 Active
Carrier
Agreements
Direct Repair Program status means your adjuster can assign without pre-approval.
OEM vs. Aftermarket
"How do you handle OEM vs. aftermarket parts disputes?"
We default to OEM for all structural components and document every deviation in writing. If an adjuster specifies aftermarket on a structural line item, we issue a written objection in CCC ONE before ordering. Fleet accounts can pre-authorize an OEM-only policy that overrides adjuster spec on safety-critical parts.
Supplement Handling
"Can you process supplement requests directly through CCC ONE?"
Yes — all supplements are written and transmitted through CCC ONE with photo documentation attached. We do not make verbal supplement requests. Adjusters receive a push notification the moment a supplement is filed, with a 24-hour SLA on authorization response for DRP accounts.
FAQ 03 — Operational Transparency
"How do I know where my vehicle is in the repair process?"
Every fleet account gets a live repair-stage tracker accessible 24/7. No phone tag. No "let me check with the tech." Your adjuster and your dispatcher see the same data simultaneously.
Fleet & DRP Partnership
Ready to Audit a Future Partner?
Two paths. One destination. Tell us about your fleet and we'll build a custom partnership proposal within 24 hours.
24-Hr Response
Partnership proposals delivered within one business day.
No Commitment
Review terms before signing anything. Zero pressure.
First Ring Policy
Emergency line answered in under 3 rings, 24/7/365.
Emergency Dispatch
(312) 847-0200
Towing drop-offs accepted 24 / 7